All Cactus Flower locations will be closed on Sunday, May 28th and Monday, May 29th in observance of Memorial Day.                             Have a safe weekend!

CactusFlower.com is committed to extraordinary customer satisfaction. To make your shopping experience simple, we have provided answers to our most frequently asked questions. If you do not find the answer to your question here, you may contact our Customer Care Team directly.

By Phone: 1-800-922-2887, or 480-483-9200
By Email: info@cactusflower.com

Frequently Asked Questions

Ordering:

How will I know if my order has been submitted successfully?

You will receive an order confirmation email immediately after placing your order at cactusflower.com. This confirms that your order has been received and is being processed. If you do not receive an email confirmation, please check your "junk" or "spam" folder in case the email was filtered by your Internet service provider. To ensure delivery of your order confirmation, please add info@cactusflower.com to your address book.

If you do not receive your email confirmation and it is not in your junk mail folder, please contact us immediately at 1-800-922-2887 to ensure that the order was submitted successfully.

How will I know if my order has been delivered?

We work with thousands of florists nationwide to ensure your order is fulfilled on time. Unfortunately, we are not automatically alerted once a florist has delivered your order. For an update on your order, please contact customer care at info@cactusflower.com , or call us at 1-800-922-2887.

Can my order be changed or cancelled once it has been placed?

If your order has not yet been fulfilled, we will be happy to make changes to your order. During floral holidays we require all changes or cancellations at least 24 hours prior to the delivery date. Please submit all changes/cancellation requests to info@cactusflower.com , or call us at 1-800-922-2887.

Can I customize my order?

The products on our website may be slightly modified by request, but cannot be guaranteed. For example, if the product you select has pink roses and you prefer red roses, you may add this modification in the "special instructions" field in checkout. The fulfilling florist will try to match your request as closely as possible, but custom requests cannot be guaranteed.

What payment types to you accept?

We accept Visa, Mastercard, American Express, Discover and PayPal.

When will my credit card be charged?

We will attempt to secure authorization on your credit card at the point of purchase online. If we receive verification of sufficient funds, your order will be completed and transferred securely to us. Your account will be charged on the day of purchase.

Delivery:

Do you provide same-day delivery?

Absolutely! Most of our floral gifts are fulfilled by a florist, so if your order is placed by noon in the recipient's time zone, your order will be delivered that very day (unless you specify otherwise). If you place the order after noon, the first available delivery date is the following day.

Do you deliver on Sundays?

We deliver on Sundays in the Phoenix Metro area only.

Do you deliver internationally?

Yes, we are capable of fulfilling your order to Canada and abroad, however this service is available by PHONE only. Please call 1-800-922-2887 to place your international order.

What is your delivery charge?

We charge a service fee of $13.99 for most domestic orders being fulfilled by a florist. For areas on the far points of the Phoenix Valley, the delivery charge is increased to $14.99 for additional labor and fuel incurred. These areas include zip codes 85387, 85374, 85340, 85307, 85353, 85239, 85249, 85297, 85242, 85219, 85268, 85264, 85263, 85377, and 85086. International orders have a $14.99 service fee. The service fee covers the charges for processing the order and the delivery of the item.

Policies:

Is my credit card information secure on cactusflower.com?

cactusflower.com is a secure online shopping environment. Please see our policies for more information.

What is your "Satisfaction Guarantee"?

Sending gifts should be a pleasant experience. We are committed to your 100% satisfaction, backed by our guarantee. If you are not happy with your product or experience, we will replace your order.

What is your privacy policy?

We will never share your information with a third party. Please click here for more information on our privacy policy.

My Account:

I have forgotten my account password. What should I do?

Please click here to request that your password be emailed to you. Please ensure that info@cactusflower.com has been added to your address book before requesting your password to ensure deliverability.

Other:

Will my order look exactly like the picture?

The fulfilling florist will fill the order as closely as possible to the picture. However, during certain seasons, the florist might not have a specific flower pictured in the arrangement. If this is the case, the florist will substitute the flower with similar flowers.

What is a "service fee"?

We charge an $13.99 service fee for each floral gift order. This charge covers the fees for processing the order and the delivery of the item.